GDPR Compliant Privacy Policy

Privacy Policy (Effective date 1 September 2021)

We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website. We assure you that we do not collect personal data about you unless you contact us. Any personal data we do collect will be used in accordance with the General Data Protection Regulation (GDPR) and related UK data protection legislation (namely the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Data Protection Act 2018).

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of this website. If you do not accept and agree with this Privacy Policy, you must stop using this website immediately.

What Does This Policy Cover?

This Privacy Policy applies only to your use of www.lymphoedemaunited.com. We do contain links to other websites – please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Information Collection and Use

Personal data is defined by the GDPR (EU Regulation 2016/679) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Types of Data Collected

Personal Data

Whilst using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to, email address, your first and last name, cookies and usage data.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our legal obligations.

Usage Data

We may also collect information on how our website is accessed and used. This may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so. You can enable and disable location services when you use our website at any time, through your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Use of Data

Lymphoedema United uses the collected data for various purposes:

• To provide and maintain our website
• To notify you about changes to our website
• To allow you to participate in interactive features of our website when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our service to you
• To monitor the usage of our website
• To detect, prevent and address technical issues
• To send you emails and newsletters to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

We will not keep your personal data for any longer than is necessary, in light of the reason(s) for which it was first collected.

Sharing Personal Data

Under the General Data Protection Regulation (GDPR), the lawful bases Lymphoedema United rely on for processing this information are:

• Your consent. You have given us permission to do so
• We have a contractual obligation
• We have a legal obligation
• We have a vital interest
• We need it to perform a public task
• We have a legitimate interest and it is not overidden by your rights.

We do not share your data with third party suppliers except under the following circumstances:

• You ask us to do so
• We ask and you give us specific permission
• We are required by law to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority
• We are permitted by law, for example, where public interest overrides the need to keep the information confidential.

Your data protection rights

The right to confidentiality – under the General Data Protection Regulation and (the Data Protection Act 2018) and the common-law duty confidence (confidentiality).

The right to be informed – about our data processing activities, including through Privacy Policies such as this. 

The right of access – to the personal information we hold about you.

The right of rectification – to ask us to correct personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

The right to erasure – to ask us to delete your personal information in certain circumstances.

The right to restrict processing – to ask us to restrict the processing of your personal information in certain circumstances.

The right to data portability – to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

The right to object – to disagree with the processing of your personal information in certain circumstances – for profiling, direct marketing or research purposes. If you want to invoke any of these rights, please contact us in writing. 

How long we keep information about you. We will keep your information for as long as you consent, and it is required to enable us to continue to provide products and services to you.

You are not required to pay any charge for exercising your rights. If you make a subject access request to us in writing, we have one month to respond to you. (You will need to give adequate information for us to identify you and you will be required to provide evidence to confirm your identity before any information is released to you.)

Our contact details

Lymphoedema United Limited, Registered in England No. 13253896.

Registered Office: Trade Fair House, West Court, 2 Enterprise Road, Maidstone, Kent, ME15 6JD.

Email address: hello@lymphunited.com

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the above address.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk